What families have told us
- At the start new school academic year families have fedback issues with home to school transport i.e. transport not turning up, families not knowing what is happening etc.
- Families have said transport feels at arms length to provision / school. Families want to receive information about home to school transport as soon as they are offered a place at a school.
- Families have said there is a lack of flexibility with transport if a child is on shorter or longer days, and is not available during transitions.
- Not always a designated driver, can be a different driver everyday.
- Doesn’t cater for split families, and only pick up from one address.
- Families are not aware of the process for cancelling transport etc.
- Need a user friendly transport application form.
The local authorities and health’s future plans
- The Leeds Parent Carer Forum and Voice, Influence and Change Team to review how user friendly the current information that is sent out to families on receipt of home to school transport (meeting arranged for 24 April 2025).
- Passenger transport are reviewing the information on the Leeds Local Offer website.
- The Leeds Parent Carer forum and Passenger Transport to explore how parent voice / experiences can be included within new driver training.
Update (March 2025)
At the start new school academic year families have fedback issues with home to school transport i.e. transport not turning up, families not knowing what is happening etc.
Families received a letter about their home to school transport after transport has been awarded.
There is a new phone line for passenger transport (0113 3760100) that can be used by families when transport does not turn up etc. The phone line has been given an increased capacity to ensure families get a response.
The Leeds PCF and VIC team are going to review the information provided to families and ensure it is user friendly and includes all the relevant information.
The Children’s Transport team will work with the Leeds PCF and VIC team to produce a FAQ about home to school transport, and what families can expect.
The Children’s Transport and Passenger Transport team are reviewing the home to school transport information on the Leeds Local Offer website.
Families have said transport feels at arm’s length to provision / school. Families want to receive information about home to school transport as soon as they are offered a place at a school.
Letters about how to apply for home to school transport are sent out to families once their EHCP has been finalised.
Families will receive confirmation of their transport either in the summer, or 15 days after their application.
Families have said there is a lack of flexibility with transport if a child is on shorter or longer days and is not available during transitions.
Unfortunately, we are unable to amend this now due to the financial situation at the council.
Not always a designated driver, can be a different driver every day.
Passenger transport are recruiting drives on a weekly basis, however there is a high turnover of drives.
On average there can be between 19 and 40 drives off a day (annual leave and sickness).
All drivers receive training. The Leeds PCF to explore how they can be involved in the training to share the importance of consistency of drivers.
Doesn’t cater for split families, and only pick up from one address.
Unfortunately, we are unable to amend this now due to the financial situation at the council.
Families are not aware of the process for cancelling transport etc.
The Leeds PCF and VIC team are going to review the information provided to families and ensure it is user friendly and includes all the relevant information.
The Children’s Transport team will work with the Leeds PCF and VIC team to produce a FAQ about home to school transport, and what families can expect.
The Children’s Transport and Passenger Transport team are reviewing the home to school transport information on the Leeds Local Offer website.
Need a user-friendly transport application form.
A new, digital user-friendly application form has been launched.